What Is the Recipe for Retention of Church Workers? - First Ingredient: The Power of Thank You

Wednesday, June 29, 2011 by L. Dean Hempelmann
Thank YouMy wife and I talk about the effect of common courtesy in our life and especially our life in the church.  Manners are mostly gone by the board.  I’m talking about a simple Thank You when someone does something for you.  Have you ever asked yourself how much of an impact a Thank You has on relationships that affect your ministry as a church worker?  In many ways I believe that this simple act, a Thank You, will help you have more joy and delight in your work, even success, than pushing people around or arguing with them or telling them to respect your view because you are a church worker.

This is the first in a series on retention of church workers.  Joyful and happy church workers are well and serve well.  In light of that, could your encouragement in a life of service actually begin with you, and begin with handwritten notes of thanks or even a thank-you email?

I know a Lutheran pastor who writes a Thank You at every opportunity.  For example, each time he is invited to lunch or dinner, or to a member’s home, or meets with a member in their place of employment or business, he writes a Thank You note expressing appreciation for the person’s time, their hospitality, their conversation, and any highlight of their relational visit.  Make the note brief and meaningful.  A telephone call is also a salutary exchange.  Even a well worded email saying Thanks can be a stand-out in that person’s life.

As you work to set a climate of Thanks in the congregation, the spirit is catching.  A lifestyle of Thanks can be contagious.  It will inspire people over time to thank you, to encourage you, to tell you how important you and your work are to their lives of service in Christ’s church.

Manners practiced in a congregation, especially a Thank You, reveal a lot about how persons will treat people outside the congregation, too.  This sets the stage for being the receptive church that visitors see when they come to hear the preaching of God’s Word.

Retention begins with you.  Strengthen your relationship with others.  A Thank You helps motivate and reinforce the other person to engage themselves in helpful behavior, and it sends a message about you, i.e., the quality of your character, the love for one another that exemplifies a congregation living in the image of Christ.

Why do you not say thanks or express your appreciation?  Do you just want others to appreciate you?  Do you expect others to hand you respect and support your ministry because you are a called church worker?  Maybe you think you’re too busy?  Does neglecting saying Thank You to others reflect on your selfishness or does it tell others that you think they should be doing these things for you and your family?

My friends, recognition is an important value, both to you and to other people.  If this value is not important, people will perceive appreciation and recognition of others as of little value in the life of the church.  Paul wrote:  "In everything give thanks: for this is the will of God in Christ Jesus for you." (1 Thessalonians 5:18)

The best thing you can do to start thanking others is to use a handwritten note of thanks TY Cardand send it in the mail.  It’s so rare today that it really stands out.  A Thank You builts up people.  And do it promptly; timing is important.

So don't underestimate the power of saying thank you. I even have a file called Uppers filed with notes from congregation members and former students.  I rarely re-read them, but knowing that they’re there is enough.  Having manners and saying thank-you actually does make a difference to your own personal joy, a supportive community, fulfillment in your calling, and to the lives of others around you. Do more, not less, with thank you letters and notes.  And with that, thank you for reading this post and sending me your thoughts.


Comments for What Is the Recipe for Retention of Church Workers? - First Ingredient: The Power of Thank You

Thursday, July 14, 2011 by Sue Kreft:
I've been thinking about this a lot lately. We just started a small prayer group that meets twice monthly to specifically pray about church issues. I brought this up with the group - how those of us in the group could purposely work at thanking members for what they do. I remember a time about 7 years ago when Mom and I arrived at church. She looked at the back of the bulletin and saw a very long reading from Genesis, then looked at who the reader was for that day. She was so happy to find it was our cousin Shirley, who was Mom's favorite reader. Mom was very hard of hearing and wore hearing aids, but that still did not always help to understand what was being said. Though Shirley is rather soft-spoken, she works at projecting and at speaking slowly and clearly. Mom enjoyed the reading very much. She wanted to thank Shirley after the service, but we couldn't find her. I told Mom to write to her instead, and she did just that. Shirley said she just beamed the rest of the week after getting that note. I think it would help our congregation a lot if more people did something like that. (Well, it would also help if people quit complaining about every little thing, but I don't know how to stop that.) We need to show our gratitude to our fellow believers, as well as to God. Thank in prayer, in person, and by taking a little time to write a short note. That small note will have a huge effect on someone.
Thursday, July 14, 2011 by Brady Finnern:
Outstanding. My father is a pastor and after every worship service he would personally thank the ushers, altar guild, organist, readers, everyone (even my mom). After awhile it became part of the culture of the congregation and in many ways benefited the new pastors.

I continue that in my own ministry and in turn encourage everyone in other congregations to thank their pastors. It really does bring a "boost."
Thursday, July 14, 2011 by Joan Canez:
Thank you for this post! I fully agree. We, church workers, have to be the example! Let's keep the written thank you notes alive and spreading joy.
Thursday, July 14, 2011 by Rev. Jaim Gann:
Well said. I've been in ministry ten years now, and find the practice of writing "Thank You" notes invaluable to my spiritual well-being and that of my congregation's members. As much as possible, I try to send one each work day.

I wasn't always big on such notes. At the sem, the way this practice was portrayed left a bad taste in my mouth; all law, no gospel. It took years in ministry and genuine gratitude building in my heart for me to take up the pen willingly. But I do now, and find myself blessed by it.

Why write "Thank You" notes? Not because you should to avoid offense, but because you can, to receive blessing.
Friday, July 15, 2011 by Jay Musfeldt:
Dean, excellent article. At a recent meeting of folks from different congregations (lay people), this very topic came up. There is a feeling among many that church leaders have forgotten this in their desire to quickly and efficiently advance the mission. Sometimes it seems that the minister's role is to decide what that congregations's ministry should be and then tell the members to get busy doing it. I still think ministry is rooted in relationships, and anything we can do to build relationships within the parish is another stepping stone to advancing any ministry. Hi to Kathy. Jay
Wednesday, July 20, 2011 by K:
Just wanted you to know how much your "Thank You" article touched me. I have been negligent in thanking those who have done so much for me personally. Especially since my husband passed away. I have about 145 letters and gifts and memorials that have yet to be acknowledged. I will begin tonight! Thank you again, dear friend. Blessing, K
Monday, November 21, 2011 by Kathy:
Thank you for emphasizing this personal touch of thanksgiving. I still collect notes from family/friends. I can still read the thoughts of my family who are now in heaven...their words are still touching my heart today.
Monday, November 21, 2011 by Greg Hafeman:
Dean, Thank you for sending this article. A thank you card is extremely powerful. I am now using an awesome system for all types of cards that I would like you to check out if you would. It will make it all the easier for pastors to remember special events in the lives of those whom they are blessed to serve. I now send one year anniversary of death cards. The response is always two fold: 1) Impressed that I remembered, and 2) How meaningful the card is. Please go to www.sendoutcards.com/109644 and send a couple of cards free. Please let me know what you think.

God Bless,
Pastor Greg Hafeman
Trinity - Greeley, CO
970-396-4072
Tuesday, November 22, 2011 by Steve Bocklage:
I deeply appreciate your article, Dean. When I was growing up many years ago, my mother was adamant about teaching me and my siblings to say "please" and "thank you." To this day, these words are implanted in me.

However, I do find myself not writing "thank you" cards nearly as often as I say it. It is just as important, if not more, to write a note of appreciation to those serving the Lord in various vocations in the congregation. The handwritten card can be kept and looked at over and over again.

Soooo...I thank you Dean for the work you have done over the years in serving the Lord and your work of service that you continue to do today.

Glory be to our merciful and gracious God for His precious workers and servants.
Steve

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